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SpotCam

How do I setup my SpotCam HD for the first time?

Set up your SpotCam is really as easy as it gets. You can use your PC, laptop, tablet, or smart phone to set up your SpotCam and only have to go through 3 easy steps before you can start viewing your video. Don’t worry, this process doesn’t require any technology expertise, you can also watch a step-by-step video instruction here.

Before you start, please make sure you have Wi-Fi access to internet. To get started, just click on “Add SpotCam” button and then follow the instructions. Depends on your device, “Add SpotCam” button can be found in different places.

For PC or Laptop

If you are using PC or laptop, just visit MySpotCam.com home page and then you will see “Add SpotCam” button at the top right corner, next to “Store” button.
 photo 3-1.jpg

Once click on the button, you will be asked to download the SpotCam installer, please execute the file after download complete. Don’t worry; nothing will be installed on your device.

For Smart Phone or Tablet

If you are using iPad/iPhone or Android smart phone or tablet, please install SpotCam APP from Apple APP Store or Google Play. After log in to the APP, you can find “Add SpotCam” button in the menu as shown below.
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How to view home vital information with SpotCam Sense series on your mobile or web page?

SpotCam Sense and SpotCam Sense Pro, unlike other home monitoring camera, equipped with multiple sensors in the camera to detect humidity, temperature, illumination status and provide home vital information in your place along with live video streaming.

View home vitals on your mobile device
To view home vitals simply click “Vitals” button as shown below on your mobile phone or tablet:
App vitals button

After click “Vitals” button, you will see below Home Vitals page with vital information displayed in line chart with timeline. All vital information will be stored for 7 days and can be viewed by scrolling timeline.
App vital interface

Humidity, temperature, and illumination values are calculated on an hourly average basis. For activity and sound, SpotCam cloud server calculate the activity and sound level of your SpotCam and display the result in line chat, the higher the line means louder or busier in your place and the lower means more silent or still.

Red vertical line indicates the time point in focus and vital information of that time point can be seen on the right-hand side column. “Max” readings is the maximum value in last 7 days and “Min” readings is the lowest value in last 7 days, while the middle value tells the value at the time point indicates by red vertical line.
Vitals illustrations

View home vitals on web page
To view home vitals on webpage, please first log in MySpotCam.com using your SpotCam account, then go to your SpotCam live video page, and then on top right corner click “Vitals” button as shown below.
Web vitals button

After click the button, you will see below Home Vitals floating window showing you humidity, temperature, illumination, sound, and activity in line chart with timeline. All vital information will be stored for 7 days and can be viewed by scrolling timeline.
Web vital interface

Same as mobile app interface, humidity, temperature, and illumination values are calculated on an hourly average basis. For activity and sound, SpotCam cloud server calculate the activity and sound level of your SpotCam and display the result in line chat, the higher the line means louder or busier in your place and the lower means more silent or still.

Red vertical line indicates the time point in focus and vital information of that time point can be seen on the right-hand side column. “Max” readings is the maximum value in last 7 days and “Min” readings is the lowest value in last 7 days, while the middle value tells the value at the time point indicates by red vertical line.
Vitals illustrations

 

How to register my SpotCam to another account?

There are times that you like to re-register your SpotCam to other MySpotCam.com account, for example, when you give your SpotCam to someone or even sell the camera when you don’t need it.

Well, this is actually a quite easy process, all you have to do is to deactivate the camera then you can re-register again to other account by adding the SpotCam to another account. To deactivate your SpotCam, first log on to MySpotCam.com, and enter your SpotCam video page, then call out setting page. In “General” tab of the setting page you will then see “Deactivate This SpotCam” button at bottom.

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You can also deactivate your SpotCam by using mobile App. Just log in SpotCam App, and call out the side menu, then enter “My account” page. “My account” page will list all cameras you installed under your account, and you can then deactivate the SpotCam in this page.



Once deactivation is done, your SpotCam will be reset to factory default, you can then do the same process you did when set up the SpotCam for the first time. Note, make sure you turn the switch at the back of SpotCam to AP mode after you deactivate your SpotCam to prepare for later installation.

Please be informed the camera must be online when you deactivate your SpotCam, otherwise only registration record on the server will be cleared but not registration in your SpotCam memory. If you’ve deactivated your SpotCam when it was offline, please contact our tech support and we will guide you to reset your camera locally.

One thing noteworthy is, once deactivate, all NVR or film video stored on the cloud under the SpotCam will be deleted, so please make sure you back up all the video you need before you deactivate your SpotCam.

 

 

SpotCam has been registered by other account, what should I do?

One SpotCam can only be registered by one account at a time, so if your SpotCam was registered earlier and not yet deactivated, then you can NOT register the SpotCam again with another account, and you will see warning message when you try to set up the registered SpotCam.

If you purchased a used SpotCam from someone else, most likely you will face this situation, and what you should do is contact SpotCam support so our support staff can help you deactivate the camera and clear the registration record on server so you can register again with your own account.

As inconvenient as it may seems to be, we feel it is necessary to protect the ownership of the camera so even when a thief or intruder take away your SpotCam, all your video recording would still be stored on the cloud safe and sound and only you can access to them.

 

 

How to enable IFTTT service for my SpotCam?

IFTTT is a platform for you to let your SpotCam work with other popular smart devices or social networking or online services such as Amazon Alexa, Nest Thermostat and Philips Hue, Facebook, Twitter, and much more. With IFTTT you can easily use your SpotCam to automatically finish tasks you have to do manually before. Here you will see how it works!

Get started
Before you start using your SpotCam with IFTTT service, you will need an IFTTT account. Visit here to create an IFTTT account or sign in if you already have an IFTTT account.

Enable IFTTT service for your SpotCam
Once you log in to your SpotCam account, you can then connect your SpotCam with IFTTT service. To do so, simply click "Connect with IFTTT" in SpotCam App menu or click IFTTT tab in My SpotCam page if you are using web browser.
Connect with IFTTT in SpotCam app menu IFTTT tab on SpotCam website

Choose the "Recipe" you like to use
Recipe is a formula that follows the rule of IFTTT - If This Then That. You can easily find recipes related to the device or service you like by using the filter at top left side of the IFTTT page.
IFTTT filter on SpotCam app

Enable the Recipe
After you select an Recipe you like to use, you will see a Recipe card looks like below, please swipe to turn on the service. You may be asked to log into your 3rd party device of service account and permit IFTTT service connect to your 3rd party service, please follow the instruction on screen then you are ready to go.
Alexa_recipe

If you Can’t find the Recipe you like
It is also possible that you don’t find the Recipe you like to use in our current selections, in this case you can easily create your own Recipe by clicking on “Create a Recipe” button on the same page abovementioned in SpotCam App or SpotCam website.
Create a recipe button on SpotCam website and app

Alternatively, you can also visit SpotCam channel on IFTTT website (https://ifttt.com/spotcam) and log in to your IFTTT account and then create SpotCam Recipe you like there.

 

 

Why my SpotCam can't connect to WiFi?

 
If your SpotCam is having some troubles connecting to your Wi-Fi network, a likely root cause is the weak connection between SpotCam and your Wi-Fi router.

To verify this, our suggestion is to move your camera closer to your Wi-Fi router and see if it can work. We can confirm the weak signal cause the problem if Wi-Fi connection is working fine when you place your SpotCam closer to Wi-Fi router.So how can I improve Wi-Fi connection quality?

There are some guide lines you can follow to improve Wi-Fi connection when you place SpotCam.

1. Do not use SpotCam around following devices.
- Microwave ovens
- Wireless transmitters (radio transmitters, cellular transmitters, etc.)
- Wireless devices which operate at 2.4 GHz (security equipment, Bluetooth, Zigbee, cordless telephones, etc.)

2. Wireless communication range and quality may be affected if the following types of objects are located between SpotCam and Wi-Fi router.
- Metal door shutters
- Walls made of concrete, stone, brick, or walls which contain aluminum based heat insulation
- Multiple walls
- Fire doors and glass
- Steel racks or shelves

You can learn what material will weaken Wi-Fi signal more from table below.


Source: Apple support database

3. Place SpotCam at least 2 Meter (6.5 ft.) away from radios. Do not connect SpotCam to a power outlet that used by a radio.
If moving your SpotCam doesn't help, then one other possible cause is too limited upload bandwidth. SpotCam require a certain amount of upload bandwidth to maintain a steady connection and stream video. This upload bandwidth is different from download bandwidth that used for downloading movies or music. We suggest you check with your internet service provider if you don't have enough upload bandwidth available.

4. Use 2.4Ghz frequency bands and 802.11 b/g/n Wi-Fi.
Some other things to check are your Wi-Fi router channel and broadcasting frequency. SpotCam is designed to work with 802.11 b/g/n networks on 2.4GHz frequency bands, so you want to make sure your Wi-Fi is broadcasting on 2.4GHz frequency bands as well. Several Wi-Fi networks in the same area sometimes cause interference to each other, and you can try adjust your Wi-Fi channel to 1 or 11 to avoid this issue. We suggest you to check the manual of your Wi-Fi router for instruction on the channel adjustment.

5. Refrain from using special characters in your Wi-Fi SSID and password
Although SpotCam do support common special characters in Wi-Fi SSID and password, we still suggest you to change your Wi-Fi SSID and password to a combination of only English letters and numbers, especially when you are experiencing Wi-Fi connection issues with your SpotCam. Note that special characters in German, French, or some other European language (such as ä,ü,ö,ß, etc.) may cause Wi-Fi connection problems too.

6. Don't use WEP security for your Wi-Fi connection
Most of modern routers set WPA/WPA2 as default security type for its Wi-Fi, still there are some routers using WEP as security type for some reasons. SpotCam do support WEP security type, however, we have noticed that some specific settings of WEP security may cause Wi-Fi connection issues for SpotCam. If you are using WEP security and experiencing connection problems, please try change your security type to WPA or WPA2.

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